RETURN & EXCHANGE POLICY
1. WHAT IS THE RETURN PERIOD?
We will provide a refund on unopened hair products within 60 days of the date that you receive your hair products.
2. WHY ARE Wigmfg HAIR PRODUCTS NON-RETURNABLE/NON-EXCHANGABLE IF OPENED?
Human/Synthetic hair products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone – other hair products suppliers do not allow returns of opened items for the same reasons.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option because Wigmfg Hair will not be responsible for lost returns.
Note: Please indicate “RETURN, NO DUTIES” on the package, otherwise the package may be returned back to you.
4. MAY I RETURN MY WIGMFG HAIR PRODUCTS WITHOUT CONTACTING YOU OR GETTING AN RMA?
you must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair products were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.
6. HOW MAY I CONTACT YOU?
You may contact us by e-mail at firstname.lastname@example.org. The Wigmfg Hair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
7. WILL I BE REFUNDED MY EXPRESS SHIPPING COST?
No. We provide free standard shipping for all orders, however, any express shipping costs will not be refunded.