Refund & Return Policy

At WIGMFG, we want every customer to enjoy a safe, clear, and transparent shopping experience.
If you need to return an item, please read the policy below. It explains when returns are accepted, how to start a request, where to ship the item, and how refunds are processed.

📌 1. Eligibility for Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, items must be:

Unused and unworn
Unwashed
Free of odors, stains, or damage
In the original packaging (including accessories, tags, and protective bags)
In a condition suitable for resale

⚠️ Items that are used, altered, damaged, or not in original condition may be rejected.

📌 2. Items Not Eligible for Return

To protect product hygiene and final-sale items, certain products cannot be returned:

Customized or personalized items
Clearance or final-sale products
Items showing signs of use, styling, washing, cutting (including lace trimming), dyeing, or modification
Free gifts or promotional items

If you are unsure whether your item is eligible, please contact customer service before submitting a return.

📌 3. How to Start a Return

All returns must be approved first.

Before shipping the item back, email us at:

📧 info@wigmfg.com

Please include:

Your order number
Product photos
Reason for the return
If the item is damaged/incorrect, please attach photos or videos as evidence

Our team will review your request and provide the return authorization and instructions.

⚠️ Unauthorized returns may be rejected at the warehouse and cannot be refunded.

📌 4. Return Shipping Costs

For returns due to personal reasons (didn’t like the item, changed mind, wrong size/color ordered),
👉 the buyer is responsible for the return shipping cost.
For returns due to our responsibility (wrong item, defective item, missing parts),
👉 we will cover the return or offer a replacement/refund depending on the situation.

All returns must be sent back to our China warehouse.

We do not provide prepaid return labels at this time.

📌 5. Return Address

Return Warehouse Address (China):

Cai Niao Yi Zhan
Building #No.5, Heng Da Lv Zhou
Nan Hai Jie Street, Xuchang, Henan, China 461000

📦 Recipient: Mr. Li
📞 Tel: +86-13782316902

⚠️ Please write your order number clearly on the package for faster processing.

📌 6. Low-Value Orders (Disposal Option)

For low-value items, international return shipping may be costly.

With our approval, you may:

Dispose of the item locally
Provide clear photos showing:
- The unused product
- The shipping label / order number

Once verified, we will issue the refund without requiring the physical return.

📌 7. Refunds

Refunds will be issued after:

We receive your returned item,
Inspect and approve its condition.

Processing time:

3–5 business days to complete the refund after inspection
Your bank or credit card provider may require 5–10 additional business days to post the refund

Refunds will be returned to your original payment method.

❗ Important Notes:

Original shipping fees are non-refundable unless the return is due to our error
Discounts, coupon codes, or promotional pricing will be refunded based on the actual amount paid