WIGMFG – Frequently Asked Questions (FAQ)

📦 Orders & Shipping

How long does processing take?

Order processing usually takes 1–3 business days before shipment.
This includes quality checks, packing, and arranging international dispatch.

How long does shipping take?

Delivery time depends on the destination country. Typical estimates:

  • United States: 7–15 business days

  • Canada / Europe / Australia: 7–20 business days

  • Other regions: 10–25 business days

Shipping times may vary during peak seasons or holidays.

Do you provide tracking?

Yes. Once your order ships, you will receive an email with a tracking number and link.
Tracking information may take 24–48 hours to update.

Do you ship worldwide?

We ship to most countries worldwide.
If your address is not supported, our customer service team will contact you before fulfillment.

💳 Payments & Pricing

What payment methods do you accept?

We accept major international payment methods, including:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal (if enabled)

All payments are securely processed.

Are there any additional fees?

Product prices do not include import taxes or customs duties.
These fees vary by country and are the buyer’s responsibility if applicable.

🔁 Returns & Exchanges

What is your return window?

We accept returns within 30 days of receiving your item.
Items must be unused, unwashed, and in original condition.

How do I request a return?

Please contact our support team first at info@wigmfg.com.
Our team will provide return instructions and authorization before the item is shipped back.

Where do I send my return?

All returns must be mailed to our China warehouse after receiving approval from customer service.

(Return address is shown on the Refund & Return Policy page to avoid duplication.)

Who pays the return shipping cost?

Return shipping cost is the buyer’s responsibility unless the item is defective or incorrect.

What if my item arrives damaged or incorrect?

Please contact us with photos or videos showing the issue.
We will offer a replacement or refund depending on the situation.

✨ Product Information

Are the product photos accurate?

Yes — all product images aim to show the real appearance of the item.
However, lighting and screen settings may cause slight color differences.

Do you offer wholesale or bulk discounts?

Yes. For large orders, please contact us at info@wigmfg.com for a custom quote.

👤 Account & Support

Do I need an account to place an order?

No, you can check out as a guest.
Creating an account allows you to view order history and tracking details more easily.

How can I contact customer support?

You can reach us anytime at:
📩 info@wigmfg.com
Our team typically responds within 24 hours on business days.