Shipping

At WIGMFG, we ship worldwide with clear processing times, transparent delivery estimates, and reliable international logistics partners.
Please review the details below to know exactly when your order will arrive.

🚚 1. Order Processing Time (1–2 Business Days)

Regular products are processed within 1–2 business days (Mon–Fri).

Made-to-Order or Customized items — such as special-color wigs, custom wig caps, colored crochet hair, or premium handcrafted accessories — require an additional 5 business days of production.

Only products marked as “Made to Order” or “Customized” on the product page include this extended processing time.

A confirmation email is sent immediately after checkout.

🌍 2. Estimated Delivery Time (International Shipping)

All orders ship from our China warehouse.

Region Estimated Delivery Time
United States 7–14 business days (Most customers receive within 8–12 days)
Canada 7–14 business days
United Kingdom 10–20 business days
Europe (selected countries) 10–20 business days
Australia & New Zealand 12–20 business days
Worldwide (other regions) 14–23 business days

Notes:

  • Delivery times may vary due to customs inspections, weather conditions, or local carrier performance.

  • Peak seasons (Black Friday, Christmas, Lunar New Year) may add a few days.

🎁 3. Free Shipping Policy

We offer free standard shipping on orders over USD $39 to:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • Selected European countries

For other regions, shipping fees are calculated at checkout.

💵 4. Shipping Costs & Customs Fees

Unless stated otherwise in promotional offers:

  • Shipping fees are paid by the customer.

  • Import duties, VAT, and customs taxes (if applicable) are the responsibility of the customer.

  • We do not declare packages as “gifts.”

🔍 5. Order Tracking

After your order ships:

  • You will receive a tracking number by email.

  • Tracking updates may require 24–48 hours.

  • Carriers may include: Cainiao, Yanwen, USPS, Royal Mail, Australia Post, and other regional partners.

📦 6. Delivery Responsibility

After your package leaves our warehouse:

  • WIGMFG is not liable for delays caused by customs, weather, or carrier disruptions.

  • Customers must ensure their shipping address is correct.

  • Incorrect or incomplete addresses may result in lost packages that cannot be refunded.

🏢 7. Warehouse & Contact Information

Shipping Warehouse (Not a return center):
Cai Niao Yi Zhan
Building #No.5, Heng Da Lv Zhou
Nan Hai Jie Street, Xuchang, Henan, China 461000

U.S. Customer Support Office:
SH JIN DING LLC
2745 Irving St, Denver, CO 80211

📞 818-732-1918
📧 info@wigmfg.com
Support Hours: Mon–Fri 09:00–18:00 PT

💬 8. Need Help?

For any shipping or delivery questions, please contact:
📧 info@wigmfg.com

We’re always here to help.